Careers
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Girl Scouts of Southern Alabama offers amazing opportunities for talented, forward-thinking individuals who share our vision of helping girls and young women change the world for the better.
We've been equipping girls to achieve their full potential since 1912—and today, GSUSA stands as the preeminent leadership development organization for girls, with 2.5 million members across the nation and around the globe.
Here's your opportunity to enhance your career while making a difference in girls’ lives and in the world.
We're hiring. Join the team!
Customer Engagement Specialist | Full-time 
Position Title: Customer Engagement Specialist
Reports to: Chief Mission Delivery Officer
Classification/FLSA Status: Exempt, Full-time
Location: Mobile Service Center
Position Summary:
Develop and implement recruitment strategies designed to raise awareness and generate interest in Girl Scouts, resulting in potential membership leads. This position requires extensive day-travel and some nights and weekends in order to meet, present, and network with community organizations, schools, corporations, educators, faith-based institutions, and other community constituents. This position serves Mobile, Washington, Clarke, and Choctaw counties. It will include a balance of travel to outlying areas and time in GSSA’s Mobile office. The person in this position is responsible for providing ongoing development of girl programming in underserved communities. They facilitate programs for girls in grades K-6 during both the school year and the summer, which includes assisting with the Girl Scout Cookie Program within these areas.
Major Accountabilities:
- Arrange and implement meetings and presentations with community organizations, schools, corporations, educators, faith-based institutions, and other community constituents.
- Contact and cultivate relationships with potential leads.
- Generate leads and ensure that they are tracked and updated in Salesforce.
- Network at school and community events.
- Identify and concentrate on population/potential for targeted recruitment.
- Recruit to fulfill needs outlined in opportunity catalog.
- Research and identify potential leads.
- Generate leads at potential schools and outreach sites.
- Coordinate lead generation efforts.
- Ensure that registration forms, received from schools, are accurate, completed and submitted according to established process and deadlines.
- Maintain communications with parents, guardians, and site personnel.
- Assist with data entry of girl members in Community Programs.
- Assure that council data, with respect to Community Program membership and related product sales, is accurate, timely and reliable.
- Support and coordinate GSSA’s regional and national efforts
- Attend council meetings, trainings, and events as assigned. Assist with implementation of council goals and other duties, as assigned.
- Other projects as assigned.
Position Requirements:
- Associate degree or higher (preferred) and/or three years related experience
- Successfully pass criminal and driver background checks
- Able to manage tasks and responsibilities with little day-to-day oversight
- Confident, friendly, social, and outgoing
- Superior oral communication/ presentation skills
- Ability to speak to small and large groups
- Sales or recruitment experience preferred
- Ability to handle rejection from uninterested parties.
- Familiarity with coverage area
- Strong commitment to Girl Scout mission
- Ability to plan and manage program events for girls
- Ability to work with children in underserved and low-income environments
- Able to travel throughout assigned region -- at least 70%
- Experience working with community-based systems, youth or prior Girl Scout experience is a plus
- Must possess a valid driver's license, insurance, and have access to a personal vehicle for business use
- Willingness to work a flexible work schedule including some evenings and weekends
- Creative thinking skills and proven ability to improvise and motivate others
- Ability and desire to work with people of diverse backgrounds to include age, race, creed, socio- economic or ability.
- Excellent and effective English language abilities, oral and written communication skills.
- Spanish speaking ability a plus but not required.
- Computer proficiency in software relevant to position: Salesforce, Microsoft Office, specifically Outlook, Word and Excel
- Ability to manage multiple priorities, meet deadlines, work independently, and produce results.
- Must be a team player with a positive attitude and professional appearance.
Core Competencies:
- Customer Centric
- Effective Communicator
- Relational Intelligence
- Critical Thinker
- Digital, Virtual, and Technical Proficiency
- Learning and Innovation
- Social Justice and Inclusion (DEI)
- Business First Mindset
Physical Requirements:
- Walking, standing, bending, stooping, reaching and moderate lifting (25 lbs.)
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To accept this position, candidate must register as a member of Girl Scouts of Southern Alabama and successfully pass a pre-employment background check.
Please send enquires, cover letter, and resume, to HR@girlscoutssa.org .
March 2025
Interested in this position?
Send enquiries, cover letter and resumé to the Director of Human Resources
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Equal Employment Opportunity
Employee Expectations
Full-time Employee Benefits
