Careers
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Girl Scouts of Southern Alabama offers amazing opportunities for talented, forward-thinking individuals who share our vision of helping girls and young women change the world for the better.
We've been equipping girls to achieve their full potential since 1912—and today, GSUSA stands as the preeminent leadership development organization for girls, with 2.5 million members across the nation and around the globe.
Here's your opportunity to enhance your career while making a difference in girls’ lives and in the world.
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Customer Care Specialist | Part-time 
Position Title: Customer Care Specialist (Part Time - Mobile Office)
Reports to: Chief Mission Delivery Officer
Classification/FLSA Status: Part-time
Location: Mobile Service Center
Position Summary:
The Customer Care Specialist (Part-time - Mobile Office) is a part-time position responsible for ensuring the delivery of high-quality experience for all first point of contact customer inquiries and GSSA’s Retail shop and through customer care. This individual performs a wide variety of data quality and business process tasks in GSSA’s databases. Work hours will be
Major Accountabilities:
- Support functions of a multi-channel contact center through case management module in Salesforce membership database.
- Maintain data integrity of Girl Scout troops, such as hierarchies, volunteer assignments, membership payments, volunteer screening records, council-to-council transfers, data clean up, merges, and refunds.
- Maintain customer database by entering information accurately and quickly, striving to resolve (“close”) customer cases in a timely manner.
- Provide positive customer experience for all stakeholders, either in person, by phone, or via email.
- Engage in problem-solving and providing solutions; manage and effectively respond appropriately to all inquiries including but not limited to email, phone, chat, and walk-in customers, and follow a script when needed.
- Contact customers, resolve customer issues, and provide service support to the customer experience team.
- Maintain a customer-centric environment in public areas of council facilities, including greeting guests at the front desk.
- Assisting customers in the retail shop.
- Ensure all girls and adults feel welcome by delivering the Girl Scout message of diversity, equity, and inclusion to all communities.
- Perform basic office duties, such as purchasing supplies and other duties, as necessary or assigned.
Education and Experience:
- Prior experience in a customer service role is highly recommended
- Demonstrate effective communication skills in written, verbal, and virtual delivery; experience developing and implementing action plans to meet/exceed deliverables; and experience working collaboratively to reach collective goals.
- Proficient in Microsoft Office Suite including Outlook and Word
Core Competencies:
- Customer Centric
- Effective Communicator
- Relational Intelligence
- Critical Thinker
- Digital, Virtual, and Technical Proficiency
- Learning and Innovation
- Social Justice and Inclusion (DEI)
- Business First Mindset
Physical Requirements:
- Prolonged periods sitting at a desk, using a computer.
- Walking, standing, bending, stooping, reaching and moderate lifting (25 lbs.)
- Exposure to seasonal and/or harsh weather conditions.
- Operate office equipment manually
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.
To accept this position, candidate must register as a member of Girl Scouts of Southern Alabama and successfully pass a pre-employment background check.
Please send enquires, cover letter, and resume, to HR@girlscoutssa.org .
December 2024
Interested in this position?
Send enquiries, cover letter and resumé to the Director of Human Resources
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Equal Employment Opportunity
Employee Expectations
Full-time Employee Benefits
